FAQ

Merchandise indicated as "Final Sale" cannot be returned. If a return is made on a final sale item, the refund will not be processed.

We will gladly accept merchandise returns within 14 days of delivery given the item is in new/saleable condition, unworn and unaltered with the original tags still attached Please be sure to include the return form provided with your return request inside the return package.

Please record the tracking number used from the provided return label for your records. You will be charged a $15 return shipping fee, deducted from your refund.

Please fill out the following form to confirm that you qualify for a return and to begin your request. You will be charged a $15 return shipping fee, deducted from your refund.

If you choose to use our label included in your package, a charge of $15 will be deducted from your refund amount.

Please return the item you wish to exchange and place a new order for the replacement item. We will be happy to honor the original price you paid.

Please allow up to 14 days once we receive the item for your funds to be reflected on your account

Our goal is to process orders as quickly as possible! With this, we can only make changes or cancel an order within 30 minutes of the order being placed.

Please view your Shopping Bag at checkout to insert your Promo Code before Payment.

We apologize if your item arrived damaged or defective. Please email us pictures of the item along with your order number as soon as you receive the item, and we will be happy to assist you.

Please be sure to look out for your Shipping Confirmation email that will have all tracking numbers for you to reference along with your personalized tracking page!

Orders will be processed once they clear credit card authorization.

You should begin by gently removing any dirt from your loafers or boots with a soft shoe brush or cloth. Use a separate damp, clean cloth to wipe your shoe clean; for finished leather (a polished appearance), you can dilute a small amount of soap to clean the surface thoroughly.

For suede, you should carefully blot the shoes with water and leave them to dry with stuffing (e.g. tissue paper, socks) inside to ensure they hold shape. For more severe stains, dab a small amount of white vinegar onto the affected area to spot clean and leave them to dry.

Protect Your Leather

Once your shoes are clean, apply an even coating of leather/suede protector spray to the surface. This will help repel water and dirt and will help ensure longevity for years to come.

Avoid Water. Dry Immediately, If Your Shoes Get Wet

Leather soles do best when they stay dry, if you can avoid walking on wet surfaces. If your Weejuns® get wet, dry naturally, away from direct heat. Lay them on their sides, so that the leather sole gets plenty of ventilation. Rorate your shoes throughout the drying process, so that they have time to recover. Drying them with a shoe tree is idea, in order to maintain their shape.

Use Shoe Trees & Shoehorns

These little tools are indispensable. Add a shoe tree to your Weejuns® when storing to maintain shape and absorb moisture or dampness that creeds in. Use of a shoehorn is recommended to avoid breaking the heel seam down, thus weakening the structure of the shoe.